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For EU/EEA Buyers – Right of Withdrawal

If you are a buyer located in the European Union or European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (cooling-off period).

How to request a withdrawal: You must notify us in writing at support@hotgwm.com before the 14-day period expires, providing:

• Your full name
• Order number
• Photo evidence showing the product is unused, uninstalled, and in its original condition

We will send you a confirmation email upon receipt of your request.

Refund amount: We will refund the original purchase price. If a shipping fee was charged at the time of purchase, the standard shipping cost will also be refunded. Orders that qualified for free shipping (orders over $50 USD) will not receive a shipping refund as no shipping fee was charged.

Return shipping: The cost of returning the goods to us is entirely the responsibility of the buyer. We do not provide prepaid return labels. The return address will be provided upon approval of your request. Refunds will only be processed after the returned item is received and inspected.

Restocking fee: EU/EEA buyers exercising their right of withdrawal within the 14-day cooling-off period are exempt from the 7% restocking fee. This exemption applies only to eligible withdrawal requests as defined below.

Refunds will be processed within 14 days of receiving and inspecting the returned goods, using the same payment method as your original transaction.

The right of withdrawal does NOT apply to:

• Custom or made-to-order products (any product ordered to specification)
• Products that have been installed, mounted, or fitted in any way
• Products that have been damaged, altered, painted, or modified
• Products where the protective adhesive tape or packaging seal has been removed
• Products showing signs of use, wear, or handling beyond what is necessary to inspect the item
• Items returned without prior written approval from HOT GWM

Cancelling or Modifying Before an Order has Shipped

You may cancel or modify your order at any time prior to shipment. However, if you choose to cancel your order and paid with a credit card, a 7% fee will be deducted. This fee includes merchant fees incurred for processing credit card payments and refunds.

Cancelling After an Order has been Shipped

Returns After an Order has been Received

Returns are only accepted within 15 days of receiving your order. Before shipping back you must contact us at support@hotgwm.com. Any products returned without prior notification will be rejected. Once we are contacted we will issue a return label. If a buyer decides to return a product due to personal reasons, such as not liking the item or other non-defective reasons, the return shipping costs will be the buyer's responsibility. Additionally, the original shipping fee charged for sending the item to the buyer will not be refunded. Any customs duties incurred during the return process will be the responsibility of the returner. If you choose to return accessories but do not package them properly, resulting in damage during return shipping, you will be held liable for the damages.

If the product is defective, you must report it to HOT GWM within 7 days of receiving the package. We will issue a return label and send a replacement item. However, if you choose to return the product instead of receiving a free replacement, we will deduct the original shipping cost from your refund once the return is received and processed.

Custom Orders

If you wish to cancel your custom order after the parts have already been ordered from our shop, there is a 50% restocking fee. Custom orders cannot be canceled simply because it is taking longer than expected to produce your custom parts.

Installation and Fitment Issues

If the product has been installed, the product is yours, unless there is a fitment issue. If there is a fitment issue please email us at support@hotgwm.com with the issue and accompany it with pictures of the fitment problem. If the product is indeed defected, it must be reported to HOT GWM within 7 days of receiving the package. We will issue a return label and send a replacement product. If you decide to return the product instead of sending a free replacement, we will still charge restocking fee and shipping fees. HOT GWM backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return. Any product with double-sided tape can only be returned if the protective tape covering the adhesive has not been removed, and once the protective tape has been removed from one of the multiple products, it cannot be returned and no refund or replacement can be offered. Therefore, please ensure that you are satisfied with the product before removing the protective tape.

Shipping Damage

If you have received your product and it is damaged please contact us immediately with pictures of the damaged product and the box it was shipped out in. Do not install the product. Once it is installed we are unable to file a damage claim. HOT GWM quality checks each part that leaves our facility. If the product is damaged, it is probably due to shipping and a claim will need to be made with the shipping carrier. In this case a new product will be sent out to you in exchange for the damaged one.If you choose to return the product instead of exchanging it for a new one, you will be responsible for the return shipping costs. Any customs duties incurred during the return process will also be borne by you. All damages must be reported to HOT GWM within 7 days of accepting the package, no exceptions.

Return Deadline

After 15 days we can no longer accept a return. The 15 day period will begin once the package has be delivered.

Incorrect or Missing Products

If you receive an incorrect product, please send a picture of the product and your order confirmation number to support@hotgwm.com within 7 days. We will issue a return label immediately and send the correct product once the package shows logistics tracking information. Please test fit and double check that you have received the correct product before installing. Once the product is installed we are unable to return it. If your order is missing an item, please reach out to us within 7 days of receiving your order. If you have any questions about your new HOT GWM accessories please contact us at support@hotgwm.com.

Lost Package in Transit

Once you have received your tracking number please keep an eye on the tracking number on a regular basis. During these times it is common for delays to happen. If a package is delayed more than 7 business days, please reach out to us immediately. If the transit information appears incorrect please contact us. The earlier we catch an error with logistics service provider, and the better chance we have at correcting it. If the package has been delayed for more than 3 weeks, it is likely lost and we will need to file a claim with the shipping company before moving forward.

Return Address 

Since HOT GWM has several warehouses, please contact HOT GWM to obtain the address of the warehouse corresponding to the returned product.

NOTE: For international orders, HOT GWM does not refund any VAT, GST, customs duties, handling fees, customs clearance fees or other fees that may be charged with your country/region in connection with the shipment.

We recommend that you familiarize yourself with the local tax policies before placing an order. When the package arrives at customs, we will do our best to provide the necessary customs documents. However, please ensure that you are able to complete the customs clearance process. If customs clearance fails and the package is returned or destroyed, any related costs and losses will be your responsibility.